Louisiana Gateway Port is committed to continuous improvement in digital accessibility, nondiscrimination, and equal opportunity across all programs, services, and communications — including compliance with the U.S. Department of Transportation (DOT) regulations under 49 CFR Part 37 regarding service animals.
We encourage the public, partners, and employees to report any barriers, concerns, or potential violations related to accessibility, civil rights, or fair treatment.
If you believe you have experienced discrimination, been denied reasonable accommodation, or encountered an accessibility issue on our website or within any Port-related service, please use the Civil Rights, ADA & Accessibility Complaint Form below to share your concern.
Your feedback helps us identify problems early and maintain full compliance with the Americans with Disabilities Act (ADA), Title VI of the Civil Rights Act of 1964, and Section 504 of the Rehabilitation Act of 1973.
If you experience difficulty accessing this form or any content on our website, or if you require this form in an alternate format (large print, Braille, translated, or compatible with assistive technology), please contact:
Accessibility Contact
ADA Compliance Officer
Plaquemines Port Harbor and Terminal District
Patrice A. Bell, Chief Administrative Officer
(504)-682–9200
info@gatewayport.com
In accordance with the U.S. DOT regulations (49 CFR § 37.3 and § 37.167 [d]), individuals with disabilities are permitted to be accompanied by their service animals in all areas of Louisiana Gateway Port facilities and transportation services where the public is allowed to go.
A service animal is defined as any dog or other animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including physical, sensory, psychiatric, intellectual, or other mental disabilities. Emotional-support, comfort, or therapy animals that are not trained to perform specific tasks are not considered service animals under this regulation.
If you believe you were denied access, were separated from your service animal, or experienced other barriers related to service-animal accommodation, please submit a complaint or inquiry using the form below.
Louisiana Gateway Port will investigate all submissions promptly and take appropriate corrective action consistent with federal and state nondiscrimination and accessibility laws.
Louisiana Gateway Port operates in compliance with federal civil-rights and accessibility laws, including Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act (ADA).
If you believe you have been discriminated against, denied reasonable accommodation, or encountered an accessibility barrier while interacting with Louisiana Gateway Port facilities, services, or digital content, you may submit a formal complaint using the form below.
This process is designed for:
If you have a general inquiry or customer-service concern (not related to civil-rights or accessibility), please use our General Contact Form
instead.
If you need help completing this form or require it in an alternate format (e.g., large print, Braille, translated language, or electronic version compatible with assistive technology), please contact:
Accessibility Contact
info@gatewayport.com
(504) 682-7920
8056 Highway 23, Belle Chasse, Louisiana 70037
